IT glossary of terms, acronyms and abbreviations. Faulkner Information Services . 2015.
outgoing trunk callback — See callback queuing … IT glossary of terms, acronyms and abbreviations
Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… … Wikipedia
Colas de espera Virtuales — Virtual queuing o Colas Virtuales es un concepto usado en los Call centers (o Centro de llamadas) Inbound. Los call centers usan un Distribuidor automático de llamadas(o ACD) para distribuir las llamadas entrantes hacia los recursos (agentes)… … Wikipedia Español
IP Pascal — is an implementation of the Pascal programming language using the IP portability platform, a multiple machine, operating system and language implementation system. Overview IP Pascal implements the language Pascaline (named after Blaise Pascal s… … Wikipedia
Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… … Wikipedia
Dial tone — For the G.I. Joe character, see Dial Tone (G.I. Joe). A dial tone (known in the British Isles as a dialling tone)[1] is a telephony signal used to indicate that the telephone exchange is working, has recognized an off hook, and is ready to accept … Wikipedia
Comparison of VoIP software — VoIP software is used to conduct telephone like voice conversations across Internet Protocol (IP) based networks. VoIP stands for Voice over IP . For residential markets, VoIP phone service is often cheaper than traditional public switched… … Wikipedia
Ajax.NET — Professional, or Ajax.NET for short, is Michael Schwarz s free AJAX add on library for implementing Ajax functionality within the Microsoft .NET Framework. This was the first AJAX framework developed for ASP.NET 1.x/2.0, providing very basic AJAX … Wikipedia
Tigermouse — is an Ajax framework for web applications development in PHP scripting language. Goal Tigermouse aims to be high quality development tool that speeds up and makes more easy the process of software prototyping, modelling, creation, reuse and… … Wikipedia
Windows Communication Foundation — Ce sous système est une partie de .NET Framework 3.0 WCF (Windows Communication Foundation) est un sous système de communication de Windows Vista (l ancien nom de code était Indigo). Les applications WCF peuvent être développées en utilisant les… … Wikipédia en Français
